(Click for larger view of LRM applet download screenshot)LRM works in a similar fashion to the PC version, according to the company. A support technician directs the device user to a Web page, where a small applet is downloaded to the mobile device. The technician can then connect to the mobile device to make fixes, update software, or configure settings.
LogMeIn's mobile device replica on technician's PC
(Click to enlarge)Like its PC counterpart, LRM shares screens and keystrokes, much as could be done using VNC (virtual network computing) or RDP (remote desktop protocol) approaches. In LRM, however, technicians see a replica of the entire remote device on their screen, including a working keypad.
The company is targeting this new mobile tool at both mobile carriers and enterprise IT departments, which increasingly are having to troubleshoot mobile devices. "For carriers and support organizations, this will significantly reduce the time and cost associated with supporting increasingly complex devices," says LogMeIn CEO Michael Simon. "For users, it reduces the frustration associated with the configuration and support of a handset that they may otherwise give up on and return."
LogMeIn has not yet set pricing, but a preview edition for the Palm 700w/wx is
currently downloadable from the company's Website. The company says versions for other Windows Mobile devices will be available in July.
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