(Click for a larger view of LRM )

LRM works in a similar fashion to its PC counterpart. A support technician uses a text message to send the user to a Web page, from where a small applet is downloaded to the mobile device. The technician then requests permission from the user to remotely control the mobile device. Once permission is granted, the technician can make fixes, update software, conduct training sessions, or configure settings.


LogMeIn shows a technician a complete replica of a device
(Click to enlarge)
LRM shares screens and keystrokes, much as might be done using VNC (virtual network computing) or RDP (remote desktop protocol). Technicians see a replica of the entire remote device on their screen, including a working keypad.

Pricing and availability

A free preview edition of the program was made available in June that only ran on the Palm 700w/wx. The final program, now said to be compatible with most smartphones running the Microsoft Windows Mobile and PocketPC operating systems, costs $1,950 per technician per year. More information is available from the company's website, here.

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